Coleman Technologies Blog

Communication Solutions

Many, many solutions devoted to keeping people in touch and in the loop are now commonly hosted in, and delivered through, the cloud. This method only makes sense, as it enables your team to fully collaborate whenever an Internet connection is available. Take extra steps to foster these habits in your organization at every possible opportunity.

You would think that since millions of phishing attacks are ignored, set to spam, and actively mitigated each month, that there wouldn’t be such a desperate effort to educate people about the signs of phishing attacks, but the fact remains that it only takes one successful phishing attack to compromise an entire workstation, network, or computing infrastructure. 

Today, everyone that works for your company will need to be able to spot and report a phishing attack. Doing so can sometimes be extremely difficult if the spammer does his/her homework. Consider using and teaching these tips to keep your business from being a victim of a phishing attack.

Let’s go over some of the ways that an MSP can help reduce your support costs, while still providing better support than the alternative.

Where Support Costs Build Up

Take a moment and consider why technology costs tend to rise so rapidly once an issue is discovered.

• The technology itself could be expensive to repair or replace.
• The repair fee will likely include fees and travel costs in addition to the cost of the service itself.
• The repair is likely only focused on fixing the immediate problem, without considering if it will recur or if the fix itself will cause further problems down the road, leading to repeat visits.
• If an issue does happen, you have to call in the technician for them to come and actually fix the problem. This all takes a lot of time, before the repair even takes place, which itself can take a large amount of billable time as well. So, in addition to paying for the travel time for the tech to get there and the time they spend solving the issue, you are also incurring costs through missed productivity.
• It is next to impossible to predict these kinds of expenses when trying to budget out your year, as you can never know when you may be surprised. If you set aside too little, you could drain your budget long before you planned.

With many “non-essential” businesses scrambling to find strategies that will keep revenue coming through the door, setting up a remote workforce has become most businesses' best hope. Unfortunately, with such little notice to dot the Is and cross the Ts, businesses are taking on more risk than many of them are comfortable with. That trepidation is not fruitless, either. In times of crisis, hackers have a tendency to prey on the unprepared. The fact is that workers that are operating where they are not comfortable--or where they’re too comfortable--can mean disaster for their employers.

The first thing that you need to consider is that this thing won’t last forever. Most businesses, if they had no contingencies in place, or if they were forced to close by mandate, probably have been burning through cash for the past month. Those that haven’t are fortunate. Small business owners need to stay proactive during this period, altering their company’s remote work strategies if need be, and searching for low-interest loans to get them through this difficult process. Let’s get into some of the most useful tips on how to get your business through this disaster.