Here, we’ll commit some time to examining the enterprise-level technology that SMBs are now leveraging to encourage their business’ forward momentum, and how you can leverage a solution that may not initially seem to be a fit.

The first consideration that any small business decision maker needs to take is how connected people are today. This level of connectivity produces many things, perhaps most of all heightened expectations - a fact that any SMB needs to contend with.

Historically, a small business would never invest in solutions meant to improve the customer’s experience and relationship with the company - they just didn’t have to. However, consumer demand makes it so that investing heavily in software can bring opportunities that simply wouldn’t be there otherwise.

As a result, your SMB needs to have the following solutions in its arsenal:

Customer Relationship Management

It can almost be said that, if your business doesn’t use a CRM, you aren’t really in business. That’s how crucial a CRM system can be nowadays. With hundreds of options out there, there are those that are unquestionably meant for the enterprise user, as well as plenty of options dedicated to a particular industry’s needs. These particular solutions take the benefits of the CRM and integrate different options that are precisely suited to a specific industry vertical.

One of the biggest small-business benefits of a CRM has to be how it can automate a significant amount of tasks that once were handled by multiple employees - a relatively larger chunk of its workforce (and payroll) than a larger competitor would be concerned with. This makes the CRM that much more valuable to a small business, as it reduces the manpower needed to complete business-critical tasks through automation. By integrating your customer relationships with your scheduling, your payroll, and other concerns, a CRM helps to make your business and its operations more streamlined.

Supply Chain Management

The demands of the customer are more crucial than ever to meet, especially for today’s smaller manufacturer. This means that the supply chain (procurement, manufacturing, fulfillment, and distribution) needs to smoothly work in coordination with its different parts. This is made easier by leveraging a single Supply Chain Management platform. Some of the options that these platforms often include, like Enterprise Resource Planning (ERP) software, are the same that are found in a CRM. This makes it easier to combine and consolidate software solutions so that users have that much less to learn to keep business moving.

Marketing Automation

Much like was said regarding the CRM, today’s small business doesn’t really exist without some kind of online presence. Some businesses will have an entire website created, while some stick to social media profiles. If you’re looking to boost your own business’ revenue generation (and why wouldn’t you be), building up your online presence is both an affordable and an effective means of doing so. Pairing this presence with automated systems can help you to nurture leads while simultaneously speeding up business and reducing operational costs.

This is how it works: your website captures leads. Once you have these leads, your marketing automation solution takes your captured information and integrates it with the CRM - saving you from the considerable task of doing it yourself. The end result, more worthwhile conversations that ideally end in more closed sales.

With the tools that are available today, it is amazing that more businesses aren’t leveraging them to cut costs and accomplish more. Don’t you want to get out ahead? The IT professionals at Coleman Technologies can help by deploying the ones that fit your business’ operations. For more information, call us at (604) 513-9428.

Your company’s culture is its identity - the impression that your company leaves when someone makes contact. As such, there are assorted reasons that it pays to create an engaging and inclusive company culture.

Draws in Talent

Let me ask you this: would you rather work someplace that had a reputation of nurturing incoming talent and ensuring that this talent had the resources and access that they needed to succeed in their position, or someplace notorious for leaving new employees to fend for themselves, providing minimal direction when direction is necessary to successfully complete a task? My money is on the first option.

One of the biggest benefits to creating a positive culture in the workplace is that more people will want to make it their place of work. This gives you a wider pool of talent from which to select the best candidates, creating a stronger business.

Of course, attracting this talent is one thing, having it stick around is quite another.

Retains Talent and Reduces Turnover

As long as your company culture matches its reputation, the individuals who accept your offer of employment are less likely to leave, barring any personal circumstances that force them to. This is important, as the sudden loss of an employee can have assorted impacts on your business. These impacts can include dropped processes, missed opportunities, and the costs associated with finding, hiring, and onboarding someone to replace the lost employee.

Of course, you don’t have to worry so much about these impacts if your employees aren’t motivated to leave. This is where having a positive company culture is so valuable - you can better avoid the significant costs of losing an employee, continuing to benefit from their skills in the workplace. Research conducted by Gallup indicated that only 37 percent of employees engaged with their work were actively seeking new employment opportunities, compared to a staggering (albeit understandable) 73 percent of those who had disengaged from their work.

Columbia University conducted research as well, and their results followed in the same vein. According to their results, organizations with strong company cultures saw turnover rates of 13.9 percent. 13.9 percent, compared to the 48.4 percent turnover rates at companies with poor company culture.

Boosts Productivity

A happy employee is a productive employee, which translates to direct benefits for your business if your employees remain satisfied. The right company culture can motivate your employees significantly.  The same Gallup research referenced above demonstrated that engaged employees saw productivity boosts of 21 percent. Another study, by IBM-owned Kenexa, suggested that organizations with an engaged workforce were able to bring in twice the income as an organization without these levels of engagement.

Reduces Employee Burnout

There are many reasons that an employee can experience some level of burnout, whether their schedules are overpacked or their hours are simply too long to be sustainable. However, a negative company culture is often overlooked as the root cause of an employee becoming disengaged with their work.

While employee burnout may seem like more of the employee’s problem at first consideration, there are some very real consequences that a business will need to deal with. For instance, employee burnout has been linked to an estimated 49 percent increase in workplace accidents, and a 60 percent increase in errors.

Stressed out employees are a liability to your company, but helping them to reduce that stress with a better company culture can turn these liabilities into true assets.

Better Attendance

Speaking of assets, your employees aren’t going to be very good ones if they are never in the office. A Harvard Business Review study reported an increase in employee absenteeism of 37 percent among disengaged employees. Naturally, if your employees aren’t completing their responsibilities due to this absenteeism, it is going to have an impact on both your business’ success and internal morale.

However, a more positive company culture encourages your employees to report to work, and as discussed above, leads to improved productivity while they’re there.

Is Company Culture Really So Important?

Based on the outcomes discussed above, it is pretty clear that the better your company culture is, the more effectively your business will be able to operate. So, how can you improve yours?

One way is to give your team the tools they need to complete their tasks more easily than they could with outdated and insufficient IT solutions - and the efficiency boost that new IT solutions will bring can free up some time to develop your company culture even more. Coleman Technologies can help to make sure that you are using the tools that are best suited for your company’s (and by extension, your employees’) needs. Give us a call at (604) 513-9428 to learn more.

Today’s world is driven by data. As a result, information systems have to be secured. That really is the bottom line. Business is all about relationships and without proper security protocols in place, there are some very serious situations that could completely decimate the relationships you’ve worked so hard to forge. While today’s hackers have a lot of different ways to breach an organization’s network, data breaches that occur as a result of lax security are unforgivable from a customer standpoint. Some organizations can spend more on security than others, but it with the landscape as it is today, it has to be a priority, no matter your IT budget.

Here are some of the regulations all business owners and IT administrators should know:

• GDPR: The European Union’s General Data Protection Regulation is as comprehensive a data protection law as there is. Its aim is to protect the citizens of EU-member countries from data breaches. The GDPR applies to every organization that processes personal information of people residing in the EU.
• GPG13: Known as the Good Practice Guide 13, it is the U.K.’s general data protection regulation for organizations that do business in the U.K.
• HIPAA: The Health Insurance Portability and Accountability Act puts several guidelines on how patients’ data is shared and disseminated by insurers and health maintenance organizations.
• SOx - The Sarbanes-Oxley Act requires corporate records to be kept for seven years to ensure that there is transparency in the accounting. For IT this means being able to have access to data to run reports when called upon.
• PCI-DSS - Payment Card Index Data Security Standard are regulations enacted to try and reduce fraud by protecting an individual’s credit card information.

That’s just a few of the regulations business owners and IT administrators have to be cognizant of. For business owners there are several more, like the federal and state tax codes, and the adherence to the Affordable Care Act. All these regulations seem pretty straightforward and necessary until you begin to roll them out for your business. Then they just get expensive. In the first-ever Small Business Regulations Survey conducted by the National Small Business Association, the numbers reported, although not comprehensive by any means, weren’t pretty. To put it frankly, the cost to the small businesses that reported, would sink as many or more new businesses.

“The average small-business owner is spending at least $12,000 every year dealing with regulations,” NSBA President Todd McCracken said, “This has real-world implications: more than half of small businesses have held off on hiring a new employee due to regulatory burdens.” The report goes on to state that the average regulatory costs to start a new business venture add up to a whopping $83,019. These figures don’t take in to account the dozens of man hours each year spent on these very complex problems. It should be stated that the NSBA has been a long-standing advocate of reducing regulations on small businesses.

Regulators are paid to be skeptical, but overall they are put in place for a purpose, as oversight to ensure sustained adherence to data protection laws. How much can they demand from a small business? The question begs for analysis, as to listen to entrepreneurs talk about them regulations are unnecessary, but as stated before, these regulations aren’t just implemented willy-nilly. They have empirical evidence of immoral or unethical wrongdoing attached to them. Moreover, it becomes clear that the financial pain these entrepreneurs are in is indefinite, which means that it is highly debatable. The truth is that each scenario needs to be seen in perspective in order to understand just how much certain regulations are costing a business.

One thing is certain: that the average small business pays more for their regulatory compliance programs than larger businesses in the same market do. That disparity is a main point of contention for many small business owners, as it directly affects a company's ability to compete. Some studies have seen organizations that have less than 20 employees charged nearly 60 percent more than slightly larger businesses. Getting into which regulations are onerous and which are necessary would take an examination of each one in detail, so it’s worth it to repeat that these regulations were bred out of situations where individuals were hurt, making them an important part of the oversight process.

To Comply or Not To Comply? That Is the Question
Small business owners who have been reprimanded or fined as a result of a lack of regulatory awareness have a tendency to get the message, but if an organization is notoriously noncompliant and has slipped past regulators, there is a tendency for them to stay the course; and, that course is filled with nothing good. Many european and multinational corporations are expecting to invest $1 million toward their GDPR compliance. Obviously this figure, despite being higher per user, will be substantially lower for small and mid-sized businesses. The cost, however, remains significant, and while an organization could probably get around it for a bit, when it hits, it could just sink the whole business.

According to Infosecurity Magazine, the average cost of compliance with GDPR is costing enterprises and average of $5.5 million, which comes in about a third of the estimate cost of noncompliance, $14.82 million. That’s a lot of cheddar. It stands to reason that if you are going to spend upwards of 10 percent of your yearly IT budget on ensuring your organization is compliant, that you meet the criteria under the regulation. The best way to do that is by finding affordable solutions that won’t take as big of a chunk out of your operational budget every year.

More than the capital, a business that doesn’t adhere to simple IT regulations probably isn’t adhering to other regulations. Would you want to do business with someone that you know won’t do what’s asked of them to protect YOUR data? Unreputable businesses that are looking to gain an edge by not meeting regulations will pay later for not spending now, end of story.

Compliance and Your Business
Finally, we get to your business. How are you going to plan for your compliance burden? The best way is to educate yourself on what exactly your business needs to plan for by looking at the regulatory mandates, sure, but more often seeking out organizations who have already insulated themself from the risks associated from noncompliance. This is where a managed IT service provider (MSP) can be a godsend. Since we take security compliance extremely seriously, and deal with multiple businesses that represent several vertical markets, we have the perspective that can provide a clear strategy on how to avoid problems staying compliant.

Moreover, MSPs like Coleman Technologies use extremely sophisticated monitoring, management, and reporting software to reduce risk and put our clients in the best position to prepare for any audits or assessments that need to be completed by regulators. Since the regulatory landscape is constantly changing, our IT professionals are in a unique position to serve as both IT administrator and regulatory consultant.

If you are searching for a way to control your compliance situation, look no further than the IT professionals at Coleman Technologies. We can deploy our strategies made up from tried and true industry best practices to virtually eliminate any risk your organization would have as a result of compliance concerns. Call us at (604) 513-9428 today to get started.

The Word is Proactive

When something bad happens, you might look back to see what you could have done to prevent the issue from happening in the first place. The word to remember here is “proactive.” Being proactive requires risk assessment, which demands that you analyze the greatest possible threat to your continued existence and prepare for it. In the event that your business’ IT is unable to function as intended, your business would stop functioning. All it takes is a single component failing to leave your employees unable to do their jobs. This is why you need to be as proactive as possible--to ensure that you have plans in place for when your systems inevitably fail.

Proactive IT Maintenance

For the past decade, proactive IT maintenance has been making strides in the office environment. When one of the most important parts of running a business--your IT infrastructure--no longer works as intended, you lose out on profits and shell out for repairs more often. Furthermore, downtime can be a major cost that your business suffers from due to technology malfunctions. If you can keep your hardware operating properly, your network safe from threats, and your business productive, you can eliminate potential problems before they have time to escalate into the expensive kind.

Coleman Technologies’s proactive IT services provide your business with monitoring and management software. With our expert technicians behind these tools, you can rest easy knowing that we are monitoring each and every critical component of your technology for any telling inefficiencies. This gives you the opportunity to address them before downtime occurs.

Patch Management

Security troubles such as software vulnerabilities can also lead to problems for your business. If you can’t rely on your software tools to get the job done without issue, then you’re doing yourself a disservice. Furthermore, you will need the latest threat definitions and software patches to keep your solutions secure from threats that could derail productivity. A major part of our proactive maintenance platform is deploying patches as they are released, eliminating the chances of known vulnerabilities affecting operations.

For more information on how your organization can be more proactive with its IT maintenance, give Coleman Technologies a call at (604) 513-9428.

Operations change over time. It’s likely that your business’ operations don’t even remotely resemble what they were in previous years. For example, mobile technology first became more popular for computing around the year 2013, and “unified communications” was a hot commodity in the business world. Nowadays, productivity and collaboration solutions using mobile devices are some of the most basic solutions out there.

Many organizations fall into the trap of believing their past successes guarantee their future, but this isn’t necessarily the case. The reverse could be true. Here are some questions to ask if you suspect that your organization could be falling into complacency:

• Are any potential changes or growth opportunities avoided or rebuffed through the use of highly selective facts?
• Do conversations amongst your team skirt around topics like new markets, possible competition, or other developing business opportunities?
• Are failures used to postpone new attempts instead of as learning moments?
• Do meetings frequently end in a holding pattern?

Any of the above questions indicate whether or not a business has gotten too comfortable, preventing them from making sound decisions. Thankfully, once you’ve identified this complacency, it becomes easy to resolve it. Try asking these questions about your business, its policies, and its culture:

• Is there any way that your processes could be made more efficient?
• Does your business plan reflect the goals that your business is currently striving for?
• Is your service offering a good fit for your current audience? What needs will they have in the near future?
• Are there any technologies that could soon cause a disruption in your market, or could be used as an invaluable tool?
• How engaged are your employees?

Answering these questions will give you all the ammunition you need to put together a solid understanding of what your business needs to do on both a local and industrial level. Of course, this can be challenging as well, as you might encounter issues that need to be resolved before you can make progress as a business.

Coleman Technologies can help your business implement IT solutions designed to keep your business running efficiently while still maintaining the status quo. To learn more, reach out to us at (604) 513-9428.

Not anymore.
A concept called managed IT services has taken the business world by storm. Experienced technicians work diligently with some of today’s most powerful monitoring software to proactively manage a business’ network and infrastructure, keeping technology working better longer, and reducing downtime to a point where it isn’t the huge problem it traditionally has been.

Coleman Technologies is a proud managed IT services vendor. With our technicians’ expertise, we are able to offer our clients a massive cache of services that include:

• Remote and onsite support
• Around-the-clock monitoring
• Help desk
• Server, workstation, and mobile device support
• Networking support
• Software patch management
• Stronger cyber and network security
• Data backup and recovery
• Professional technology consulting
• Periodic business reviews
• Vendor management
• And more

It is increasingly rare for many small or medium-sized businesses to hire onsite IT staff. If you don’t have the support your technology needs to function properly, you are looking at variable capital expenses that can, and likely will come to pass at exactly the wrong moment.

Coleman Technologies’s IT services provide your business with access to dedicated and knowledgeable IT technicians that are well positioned with some of the most powerful technology management software on the market; and, does it for a predictable monthly rate.

If you would like to get rid of your IT headaches for good, and kick downtime to the curb, call us today at (604) 513-9428.

The Manufacturer’s Puzzle

Making products can be a bit of a puzzle. You have to fit the right parts together to create the product. Each of those parts comes from somewhere. Some you need to create yourself, but most of the time there are companies that manufacturers acquire the resources from. The process is called procurement.

Procurement is the first of many puzzles that a manufacturer has to solve. Essentially, the products they create have a purpose. Many small and medium-sized manufacturers tend to make the products that make up larger products (that other manufacturers build). As a result, their revenue typically comes from supplying other manufacturers with pieces that will make up the products they are manufacturing. To streamline the procurement process, many companies have started relying on automated systems to tell them when they need to re-up.

Once the resources have been acquired, now it’s time to make the products. Of course, the costliest part of any manufacturing company is the actual manufacturing of the products. This is mainly because the capital costs of purchasing the machinery needed to manufacture goods, coupled with the operational costs of payroll and downtime caused by machinery malfunction (and the subsequent maintenance required), adds up to a significant investment. Companies today are searching for new ways around these costs. Enhancements in automation have made it possible for the smaller manufacturer to trim their production costs, while keeping their output static.

The last piece of the puzzle for the manufacturer is the distribution of the products to consumers. In many cases the consumers in this scenario are retail businesses. They need the costs to be low enough to be able to offer them to their customers with a markup.  Problems with distribution, like problems in the procurement stages, can be devastating to the manufacturer’s ability to create a positive revenue stream.

Where IT Fits

The entire process can be aided by information technology, but manufacturers tend to look at things in stages...like their workflow. Typically, organizations that have leveraged automation through the use of software systems, find that they are able to have more transparency and less overall inefficiency than organizations that don’t. Some software platforms that modern manufacturers are using include:

• Customer Relationship Management - This software helps a company streamline their customer service. It’s used to manage leads, opportunities, and customers.
• Supply Chain Management - This software helps a company control their entire supply chain from procurement to distribution.
• Inventory Management - Manages stock and standardizes and automates replenishment.
• Asset Tracking - Using sensors, every product and resource can be tracked to provide efficiency.

These solutions and more can be found in what is called an Enterprise Resource Planning software. While ERP software is comprehensive and offers organizations a lot of benefits, smaller manufacturers may not need the immersive control that many ERP systems provide. Finding the right software to meet your needs is important to ensure that your business can be as effective as it can be.

The IT professionals at Coleman Technologies can help you find the software you need to gain full control over all of your business’ processes. Call us today to learn more at (604) 513-9428.

Why Your Employees Need Training
The most notable reason to provide training for your employees starts from their first day on the job, when they might need to be educated on how to use the solutions your organization depends on. This might be time-consuming, but it is critical if you want to save time in the long term. Training employees as soon as possible will mean you’re not leaving employees to figure it out for themselves.

Even more experienced employees will need training every now and then. The average employee will only retain about 40 percent of what is covered during their introduction to a topic, making education a critical part of maintaining operational productivity. Since technology is changing often, you should take some time to improve your training processes.

Training Options
There are many different ways to approach employee training, but one common factor among them all is pairing a new employee with an experienced one to teach them a thing or two about the process. On-the-job training is a practical way to make sure that instruction is taught by someone who knows what they are doing, and it can even help develop relationships between your workers.

On the other hand, when a new technology is introduced to the workplace, your entire staff might need to know how to use it. In cases like this, you can use webinars to help employees “self-teach” themselves on how to use it. Avoid holding all of this training in a single session, though, as it’s better to spread it out so as to avoid a situation where your employees are stuck in training for a week at a time. Some organizations have had success in splitting their teams up into internal groups to help employees learn as much as possible.

If Your Team Needs Help…
A help desk solution is a perfect way to supplement what your employees already know with what they need to know. You can provide your staff with access to trained technology professionals who can provide assistance when it’s needed. Coleman Technologies can help your business get started with technology training and support. To learn more, reach out to us at (604) 513-9428.

What Am I Paying For?

If you utilize a managed service provider (MSP) who handles the maintenance and support of your IT infrastructure, it’s likely that you pay a flat monthly, quarterly, or yearly rate to cover the upkeep of your workstations, servers, and network infrastructure. This model has become increasingly common and it makes a lot of sense; it takes a decent amount of maintenance to keep a business network running smoothly, and when it’s handled proactively there are fewer issues in the long run.

One thing to note; we can’t account for every British Columbia provider, because everyone has their own way of quoting and billing for their IT service, but typically if you get a monthly flat-rate bill per user or per device then your IT company is providing some level of service on a regular basis. That may or may not be all-inclusive support for end users, cover hardware failures, etc. We’re not really here to nitpick the minutiae of an agreement though, what’s important is that you are getting what you pay for, and perhaps more importantly, that your IT is handled in a way that isn’t setting you up for failure down the road.

All that out of the way, when reviewing your regular technology bills, when you see that line item for maintenance and support, you might look back at how often your team had to call for support or put in a service ticket over the past several months. If your IT has been running smoothly the past few months, you probably have that one big question…

It’s the Pareto Principle

A little tangent here; but you know when it’s time to pay that homeowner’s insurance bill, and you think to yourself, “Man, I didn’t have to use this at all this year. I’d probably feel a little better writing this check if the insurance had to pay for a new roof or to recarpet my basement.” You are not alone, and that’s the same feeling you might get with good IT management.

Back on track, the Pareto Principle, more commonly referred to as the 80/20 rule, states that 80 percent of the effects come from 20 percent of the causes. Basically, it’s an ounce of prevention equals a pound of cure.

That’s exactly how IT works. If you set everything up right, configure it and document it well, and then carefully monitor it, you won’t be running back and forth to keep fixing it. It’s typically much more cost effective to manage and maintain your network than it is to set it and forget it, and only come back when something goes horribly wrong.

If your IT is running smoothly, and your users are productive, and your security is passing every audit with flying colors, then that ongoing management and maintenance is performing exactly how it is supposed to.

It’s not like insurance, where you continue to pay for the peace of mind that when something happens you are covered. Instead, you are paying to prevent something bad from happening in the first place.

We hope this helped explain how most managed IT bills work. If you have questions, or want to know how we can help keep your organizing running smoothly, don’t hesitate to reach out to (604) 513-9428.

A Rose by Any Other Name
Frankly, it’s pretty easy to observe that “busy” and “productive” are anything but synonymous. We all know those people who seem to be constantly running around, working on this or that. Are these people busy? Certainly. Are they actually accomplishing anything? Maybe, maybe not.

Look at it this way - you can be ‘busy’ doing anything. However, in order to be ‘productive,’ you need to actually produce something. It doesn’t matter if it’s a completed sales proposal, an email explaining away the confusion around a particularly convoluted subject, or… anything else, really, as long as it helps to advance the business’ goals.

The Inherent Issue in Comparing the Two
Unfortunately, much of our context for determining between busyness and productivity comes from the least objective source there is - our own perception.

Look at it this way: let’s say that you gave a research assignment to two employees, with a deadline of an hour. If you left, only to return and see one employee watching YouTube videos, and the other one typing away, who would you see as being the productive one? In the moment, you would probably say that it was the employee who was still typing, and not the one watching videos on the Internet. However, what if I told you that the employee watching videos was actually watching videos related to the task you had assigned, and the other was working on what would likely be their fourth unpublished novel? Or that the employee watching the videos had long since completed the assignment, and was taking a well-deserved break, while the employee who was still typing was only doing so because they had goofed off for much of the time you were away?

This illustrates two considerations: how much different productivity really is than pure busyness, as well as how similar they have the potential to be. In order to keep from fooling yourself into thinking you’re being productive when you’re really just looking busy, try asking yourself a few questions as you commence.

For example, you can take a look at how you spend your time, and compare it to what your responsibilities really are at their core.

For instance, let’s say that Bill’s job was to ensure that the company remained secure. If Bill was able to complete all of his day’s tasks in the morning, but then spent the rest of his day reading things online, what would that be considered? Well, that depends. If Bill was reading the latest Bowling Enthusiasts Weekly articles at his desk for the rest of the afternoon, that’s hardly productive. However, if Bill was researching improved cybersecurity practices to enact in the company... that’s a pretty productive way to spend the time.

A Few ‘Keeping Busy’ Red Flags
Of course, none of the following activities have to be time-wasters, they just happen to be in most situations, or require a very specific job responsibility to be considered productive. For instance, many job responsibilities don’t actually require the Internet to be used, so any time spent on it is arguably a waste. The same can be said of social media, and especially email.

Of course, there are also many exceptions to this rule. In essence, you have to use your best judgement, evaluating if a given activity is actually the best use of your time or not.

Don’t forget, Coleman Technologies has plenty of solutions to help you boost your productivity. Reach out to us at (604) 513-9428 to learn more!

The Cloud
The cloud has risen in popularity over the years, and it’s because the benefits are simply too incredible for businesses not to adopt the cloud. Many of these benefits are a result of the cloud improving productivity. For example, cloud computing’s flexibility makes it great for use on mobile devices. Users are no longer limited to being in the office, and as long as they can access resources in a secure way, they can get just as much work done while out of the office over the Internet as they could if they were in-house.

Outsourced IT Management
Technology is only worth the investment if you have the time and resources available to properly manage it, as if you fail to take proper care of your technology, it could fail much sooner than you expect it to. The problem is that not all businesses can afford to hire a full-fledged in-house IT department to properly maintain their IT infrastructures. Thankfully, businesses like Coleman Technologies provide outsourced IT management to businesses with limited budgets who want to turn IT from a capital expense to an operational expense. Even if you have in-house IT resources, you can supplement them with outsourced IT to save time and make opportunities for other employees to get more value out of their employment with your organization.

Collaboration Solutions
There are many solutions out there that are designed to help your organization be more effective at collaboration. Whether it’s Voice over IP, hosted email, or instant messaging applications, your organization can use them to collaborate and share experiences in a way that facilitates cooperation and productivity.

Does your business want to implement technology to focus on improving productivity? Coleman Technologies can help. To learn more, reach out to us at (604) 513-9428.

Smarter Machines?
The first thing you have to understand about machine learning is that it is just a branch of A.I. As such, it basically describes a method of analyzing huge amounts of data in which prospective models of problem solving are automated. In layman’s terms, the computer solves basic problems without human intervention. This is significant for a few reasons, but the most glaring is that businesses today, and even small businesses, take in a lot of data. Traditionally, humans were paid to go through all this data, or it was archived and disregarded until there was a major question.

This shift is in the manner in which these machine learning systems analyze data, identify patterns, and make decisions from the analysis of those patterns.This seemingly advanced technology is being deployed at a dizzying rate and is beginning to surround us all, in our phones, on search engines, and in the systems that we manage our business data. For the small business, there are opportunities to utilize this technology to help carve out a larger market share.

Small Business Machine Learning
The philosophy behind utilizing machine learning for a business is just an extension of the overarching strategy of deploying automated systems to cut down on personnel and human resources costs. This strategy has worked in several sectors, albeit with automated systems that were more pre-programmed than “smart” like the machine learning systems.

An issue many small businesses will run into when deciding whether or not to try and innovate to the point where machine learning is an option, is where exactly it fits. Other questions persist as well. They include:

• What is the capital and operational investment of deploying this technology?
• How it will have to be utilized to provide a competitive advantage?
• What systems can be improved through the use of machine learning?
• How much time do you have until you would be at a competitive disadvantage if you didn’t invest in the technology?

Once you’ve ascertained how exactly to deploy machine learning, you can go ahead implementing it where you feel it is warranted.

Benefits of Machine Learning
A.I. and machine learning carry with it specific benefits. Some of them include:

• Forecasting business - What might be the most popular use of machine learning, the technology can be used to replace data and service analysis while being used to replace processes that were done manually or not done at all.
• Customer service - Chatbot technology essentially automates the customer service experience by directing customers to certain solutions based on query.
• E-commerce - Rolling out machine learning for your e-commerce site helps customers by adapting to customer behavior. Giving prospects and customers easy access to obtain the the products and services they are most interested in is sure to improve revenue generation.
• Reputation management - Machine learning can be set up to analyze internal and external data sources to monitor brand popularity. When it finds negative sentiment, you can use the information provided to smooth the situation over, fast.

These are only four of the many processes that can really help improve your business. As the technology improves, more A.I. and machine learning applications will be used to manage, maintain, and streamline a lot of your business’ slow-moving manual processes.

Machine Stupidity
These technologies are extremely advanced and are programmed to learn for themselves, so oversight of them may be difficult. If you are one of the many business owners that have a difficult time trusting technology, machine learning may not be for you. These constructs tend to be less predictable than typical analysis, because it is so thorough. Also, you may run into problems getting all of the data that needs to be analyzed into the system, providing results that may not be accurate for your entire business.

One could see how a small business owner can be in ‘wait and see” mode, but the problem with that strategy, however, is that your competitors may be using it now to improve their business. If you are interested in learning more about how this emerging technology can be used to make your business better, contact the professionals at Coleman Technologies today at (604) 513-9428.

Wish One: Security Awareness
Some IT professionals feel like their job never ends, particularly in the realm of cybersecurity. They might feel that training employees to be aware of their actions is an uphill battle that just never stops. Increasing awareness of security is one of the key roles that an IT department plays for your organization, and if you can make their lives easier by shifting any of this responsibility from them, they’ll greatly thank you for it.

Wish Two: More of the Cloud
The cloud is a great way for organizations to get more out of their technology as it allows them to access services that might be exceptionally time-consuming to manage in-house. Saving this time is something that your IT department would relish, as they likely have their hands full with their current responsibilities. The cloud alleviates many of these pains, as it improves operations by enabling your business’ employees to access solutions on any device they want. The cloud gives your organization the opportunity to eliminate waste and deliver assets in a much more convenient and accessible way.

Wish Three: Improved Working Relationships
IT often has to deal with much more than just keeping your business running; it also involves communicating with other workers in your office. To put it in simple terms, the IT department is going to be on the receiving end of all your employees’ frustrations. You can give your IT the gift of a policy in which they must hear IT out. This gives them the ability to learn a little bit about the process, and it could potentially save several contacts with the IT department, meaning more time for them to spend on other initiatives. An outside perspective is helpful for helping people understand each other.

Does your business need the gift of managed IT? Coleman Technologies can help. To learn more, reach out to us at (604) 513-9428.

Selecting the Right Type of Phone
It might be tempting to discredit the importance of telephony for your organization, but you should resist this notion. Businesses still rely on the phone to communicate both internally and externally, and eliminating it can create a situation where your clients have one less way of getting in contact with you. Therefore, the importance of the telephone in the office cannot be understated, as your reputation with your patrons hangs in the balance. As you can imagine, there are several different kinds of phones out there, each with their own pros and cons. It’s up to your organization to determine which solution best suits your needs.

Landline
For a long time, the landline was the only kind of telephone solution for businesses. This utilizes the connections provided by a telephone company which consisted of private branch exchange (PBX) hardware in the office. This would give businesses the option to create extensions for employee and office, as well as opportunities for other services like call transferring and directories. Even though these are so familiar, many organizations are ditching landlines in favor of other solutions that are more flexible and efficient. It just so happens that the Internet and all its developments are much better at accommodating the needs of businesses, including new telephone solutions.

Virtual Phones
A virtual phone system can be considered a middle ground between the traditional form of telephony and a Voice over IP system. Incoming calls can be processed through a traditional telephony method, and they are then forwarded to the right employee through a VoIP system. This gives a business with both in-house employees and remote workers the opportunity to unify their communications. Additional features can also be added in for a more dynamic solution.

Voice over Internet Protocol
Voice over IP is a system that aims to cut out the need for traditional telephone solutions entirely. VoIP fully utilizes the Internet connection of your organization’s office to fulfill all of its telephony needs. The right solution can give your business all it needs to be functional on any device from a desktop to a mobile device. There are some different ways to use VoIP, so you’ll want to make sure you select the right method out of the gate to get the best return on your investment.

• An in-house VoIP system will be an expensive up-front cost, as the equipment needed to host the system can be quite taxing on any normal budget. There will also be a monthly fee for the components needed to make calls, and any maintenance the solution requires must be administered by your in-house staff. The benefit to all of this is that you’ll have complete and total control over your business’ telephone system--something that no other solution can offer.
• A cloud-hosted VoIP system means that everything is taken care of so your organization can instead focus on remaining productive with your time. This means that there is no need to buy hardware or maintain it on your end. In the event your phone system goes down, the provider is the one responsible--not you--meaning that you’ll be somewhat reliant on others, but the productivity spike can mean all the difference. In the event your Internet goes down, you’ll also be left without service, but again, this isn’t something that’s directly yours to influence.

It’s easy to see why VoIP is such a great solution, but is it right for you? Find out by giving us a call at (604) 513-9428.

Human Resources may not be the meat and potatoes of any business, but it is exceedingly important. With all the mandates a business has to stay in compliance of, having people whose job it is to deal directly with the staff on behalf of the company makes a lot of sense. Since some SMBs don’t have a dedicated HR department, there are now platforms available that provide those services. But, let’s first start by outlining what kinds of tasks the average small business has to deal with, with a list.

The top six issues a HR department would have to deal with are:

• Employee retention
• Health and safety
• Personnel
• Payroll
• Training and compliance
• Employee management

Software developers have been creating dynamic human resources software, aiming to take the hassle out of a crucial part of your business. Some are pretty advanced, providing human resources directors useful automations that help them control many of the vast responsibilities placed on them. Some useful HR-related software you’ll see includes:

• Human Resource Information System (HRIS)
• Applicant Tracking System (ATS)
• Onboarding
• Benefits Administration
• Time and Compensation Management
• Training Management Performance, and Recognition Management
• HR Analytics
• Wellness Management

It seems overwhelming, but most of today’s most popular and utilized tools check most of the boxes as far as including a useful cache of tools that will allow them to manage any small or medium-sized human resources department competently.

While it once was popular to host all the applications a HR department would use on a single computer or on a very small network, today there are a few HR software vendors that provide a completely hosted solution. This means the software is hosted on secure servers that are managed by a provider, and accessible from anywhere there is an Internet connection.

Human Resources as a Service
Some small businesses have begun to completely outsource their human resources, with some success. HR as a service (HRaaS) basically eliminates the need to hire human resources staff, as the service provides resources that allow for a holistic approach to all the important tasks a human resources director would accomplish without the resounding costs associated with traditional human resources strategies.

Not only does a HRaaS platform eliminate a large section of the costs associated with human resources, it standardizes the approach to HR, eliminating the hiccups that often happen with the traditional method. A business will have their HRaaS platform customized for them and would be assigned a HR professional to help keep everything working properly.

Ultimately, it will be up to you to determine how to do human resources right. If your business is searching for a consultant to help you through hard business and technology decisions, reach out to the professional IT technicians at Coleman Technologies. Call (604) 513-9428 to get started building a more efficient business.

Of course, not all businesses have the luxury of hiring in-house technicians to function as a help desk. In cases like these, outsourced solutions are viable alternatives, if they aren’t outright better overall. Here are some of the best reasons why your organization should implement an outsourced help desk solution.

Help Desk Support Minimizes Downtime
You may have heard the excuse, “I would have done the work, but I didn’t know how,” or “My computer wasn’t working properly.” If you don’t have anyone available to help your staff with their issues, chances are they are being ignored and piling up, resulting in a situation where your staff simply can’t do their jobs--not because they don’t want to, but because they literally can’t. If you have someone your staff can reach out to for assistance with the technical side of their job, they’ll be more likely to get assistance and improve their productivity. Most importantly, you’re keeping downtime to a minimum, as it is a huge blow to your bottom line if left unchecked.

Help Desk Support Provides a Single Point of Contact
Even more confusing for some employees is who to actually contact in the event they need help with their technology. Sometimes the organization will have several numbers compiled in a location for all to see, but this isn’t helpful, as the employee might wind up having to reach out to several vendors just to resolve a basic issue. By using a help desk solution, there is only a single phone extension or email address to inform, making this kind of assistance much more accessible.

Help Desk Support Can Augment In-House Assistance
Let’s say that your internal IT department is responsible for helping your employees out with their technology troubles. This is fine and all, but chances are that they don’t have enough time to implement new solutions, keep your hardware and software updated, monitor your network for inconsistencies, and manage all of your organization’s devices, let alone take a call from Susan down the hall because she can’t access her email. You can help your business’ IT department out by taking this one responsibility off their shoulders and handing it to an outsourced, remote help desk.

If your business finds itself falling short in terms of help desk support, look no further. Coleman Technologies can help your business get the support it needs to maintain operational efficiency. To learn more, reach out to us at (604) 513-9428.

Collection Concerns
Data collection is one of the current big concerns in technology. With another newsworthy data breach practically every other day, companies that accumulate data for seemingly little reason effectively put their clients and customers at a greater risk of having this data stolen. Reflecting upon this, it is no wonder that 75 percent of consumers are concerned about brands keeping track of their browsing habits.

Facebook has been the focus of some negative attention in past months thanks to these concerns. In addition to the Cambridge Analytica situation, Facebook has adopted artificial intelligence technologies to analyze their users. This analysis is used to predict future behaviors, these insights being sold to advertisers. While this brings up many legitimate concerns about data privacy, it also introduces a different topic: the need for a code of ethics surrounding the use of collected data, as well as how much data is collected.

Why This Is a Real Issue
It should come as no surprise that businesses and individuals have different priorities, and that these different priorities shape their ethics in different ways. Likewise, the primary purpose of any business is to generate revenue through profit. Therefore, it only makes sense that a business as a unit would have the motivation to collect as much data as they can - after all, the more data available, the more insights that could be presumably be gleaned, and the more successful the business would be… in theory.

However, as mentioned above, many businesses seem to collect as much data as they can just so they can have it. This is not a great approach for them to take for a few reasons. Most obviously, because it just enables more data to be compromised if a breach was to occur.

Without the guidance of a code of ethics leading your business decisions, the likelihood of risking your clients’ data for the sake of advancement - be it more insight, improved automation and artificial intelligence, or another business goal - becomes much higher.

Enforcing Ethics
In order to create a workplace that is in alignment with your determined ethics, you need to make sure of two things. One, that you clearly establish and share them within your business so that your employees are on the same page as you are, and two, that you stand by these ethics.

To accomplish this, learning your company’s ethics should be a part of an employee’s onboarding process, with a written document leaving no questions as to what will and won’t be tolerated. Then, you need to make sure that you not only listen when ethical violations are reported, but also allow those reporting them to remain anonymous.

What would be the most important aspect of your policy for employees to follow? Share it in the comments!

What’s the Big Deal?
You would think that assigning administrator accounts would prevent users from making poor choices with your data. The main difference between the two is that administrator accounts have many more privileges compared to the traditional account used by the average user. In fact, a traditional account is much safer to use unless you actually need administrator access to perform a certain task. Ordinarily, a normal user account can’t install software or mess around with important files in the system, but this isn’t necessarily the case for an administrator account.

Admin accounts are essentially the most powerful account on your computer. They have the permissions to perform just about any role on your PC. It’s the same role that your IT department uses to make any significant changes to your devices during updates and general maintenance. Every computer needs to have at least one admin account found on it, but if access from untrained users is allowed, they could make changes to important files needed for the computer to run properly.

Why You Should Limit Admin Account Use
While it might make sense to have admin permissions if you’re the only one who uses your computer, this is simply not the case on a managed network. There are security problems associated with using an admin account as your primary device account. What happens if your account gets compromised by some sort of malware? It’s simple; the malware will install on your admin account and be able to make any changes it wants to any of the important files only accessible by your admin account. While more permissions as the device owner might sound ideal, it only makes it easier for threats to leave a lasting effect on a device.

Standard accounts have more limited permissions, meaning that if they are compromised in any fashion, they will be more limited in the amount of damage they can cause. It’s for this reason that it’s best to limit administrator accounts as often as possible, as there is no guarantee you will never fall victim to such attacks.

To minimize the chance of your business’ endpoints falling prey to attacks, you should implement proactive measures against the countless possibilities out there--including a compromised admin account. To learn more about how your business can protect itself, reach out to us at (604) 513-9428.

There are several aspects of a backup and recovery strategy that business owners (who do see reason to implement one) have to square away. By breaking the strategy into three core parts, your organization can secure a positive ROI from a backup and recovery system that, with any luck, you’ll never have to use.

Data Backup
Deciding on a backup platform is obviously the first step in the process. There are several strategies a small business can use to cover its assets. They could use cloud storage, network attached storage facilities that use hard disk drives or tape backup drives, or even a manual system where people protect the data by backing it up to a hard drive and then take a copy with them when they leave. No matter what platform you choose to utilize, you have to understand that if you look at your data as an asset, it stands to reason that you would want to protect as much data as you can. At Coleman Technologies, we offer a comprehensive backup and disaster recovery service that utilizes network attached storage that pushes copies to the cloud in real-time. This not only provides the kind of data redundancy every organization needs, it allows our clients to thoroughly plan their data recovery strategies.

Before we go into recovery, we’d be remiss not to mention that some data simply isn’t important. Small businesses often have a lot of data they collect but don’t do anything with, so it just sits on their infrastructure taking up space. Some businesses look to data analytics to cut down on dark data, but for the small business that doesn’t have a backup strategy, it might just be putting the cart before the horse.

Data Recovery
If you are looking for a positive ROI, this is where it begins. A business needs to establish acceptable parameters for the recovery of their data. To do this, an organization is going to have to establish what are known as their recovery point objective (RPO) and recovery time objective (RTO). Before we elaborate, we should say that if you are in a position where you need to restore a large portion of your data--whether it be because of malware, natural disaster, sabotage, or blatant negligence--you absolutely have to have these plans made (and tested).

The recovery point objective defines how much data your business could reasonably afford to lose in order to be able to sustain operational effectiveness. Recovery time objective is the maximum time you believe you can go without your data before your business fails. Each figure isn’t static throughout your business. Some of your data is more important than other data, of course, and has to be weighted this way. Therefore, some systems that hold more crucial data will have different RPOs and RTOs than less critical systems.

How the System Provides a Calculable ROI
This is where you can put it all together. How do you calculate the return on investment on systems that you hope you will never ever use?

• Establish your organization’s hourly realized revenue. To do this you take the amount of revenue your organization has taken in over the past year and divide it by the total working hours you and your staff have logged for that time.
• Figure out how much you would stand to lose both with and without a backup and recovery system in place.
• Multiply the hourly realized revenue with both scenario-specific figures you’ve calculated in step 2 and take the difference. This number represents the total avoided loss, in dollars.
• Finally, plug that figure into this formula to measure your backup system’s ROI:

ROI = (Avoided loss - Cost of backup and recovery system x 100%)

Without a disaster hitting your business, you may think that backup and recovery strategies are a waste of time and resources, but the ROI is clear.

If your business is looking for a backup and disaster recovery solution that can seriously save your business in the event of a disaster--something no ROI calculator will ever tell you--call the IT professionals at Coleman Technologies today at (604) 513-9428.