Coleman Technologies Blog

Let’s go over what this means, how you can go about doing so to your business’ benefit.

Your Wireless Network and its Bandwidth

When you sign on for Internet services from your service provider, you’re effectively subscribing to a preset amount of bandwidth—hopefully, enough for your staff to do everything they need to do. However, once some people start a few resource-intensive tasks, they could potentially pull network resources away from your other users… not the ideal situation.

For example, take a point-of-sale system as it collects customer data and efficiently processes payments. If network resources are being expended in other places, the POS system could experience some challenges, and negatively impact the customer experience. Internet-hosted communication systems, like email or VoIP, are also vulnerable to this.

Fortunately, partitioning can help avoid these hold-ups.

Understanding Partitioning

To understand partitioning, it helps to look at your Internet bandwidth as the wait to be seated in a restaurant. Regardless of whether there are ten people waiting to get in, or two, the restaurant can only hold so many people. Bandwidth is like the number of seats available—once it is filled up, some will have to empty before operations move along. When it comes to your data, running out of bandwidth causes a bottleneck.

To continue this comparison, partitioning is a little bit like reserving a table at our metaphorical restaurant. When you place your reservation, a table is set aside for your specific use. When you partition your bandwidth, that section of bandwidth is reserved for a specific use as well. So, returning to reality for a moment, partitioning your bandwidth essentially just means you’re reserving some of your Internet resources for a certain task. In the case of a POS system, whether you partition your network could potentially be the difference between having the necessary reliability for your payment terminals, or not. This is also used often for VoIP systems, offline backup, and other bandwidth-intensive systems.

What Does Partitioning a Network Require?

When you partition a network, the first step is to establish how much of your network could be partitioned for specific tasks without causing an issue for your business.

Then, it’s just establishing what processes should be partitioned. If you were trying to ensure that a VoIP platform would remain functional, you could partition your network at the router, specifying that so much bandwidth is meant for VoIP processes, and protect this bandwidth with an authentication system. As a result, your telephony would remain crisp and clear, as its bandwidth wouldn’t have other processes borrowing from it (or the other way around).

For assistance with partitioning your business network, or with any other aspect of your business’ IT, Coleman Technologies is here to help. Reach out to us today for predictable and professional managed IT services and support by calling (604) 513-9428.

We’re here to help your organization make better use of its wireless connection.

The Router
Your router will determine the general range of your wireless network, as well as its security. Depending on your business’ specific needs, a router can be a tricky investment. You have to consider several aspects, including how much range you need and what kind of options are available for it. Here are some of the variables you’ll need to consider:

• It is within your budgetary constraints
• It supports Internet speeds you pay for
• The space your router needs to cover
• The devices the router has to support
• Ensure that any router you choose supports WPA2 encryption

Once you’ve determined which router you’re going with, you can set it up in a place that is most effective for your purposes. If you want your router to broadcast a signal through your entire office, you’ll need to test it out and see how the location works. Try to find a nice central location. If the router doesn’t work as intended in specific parts of the office, you might need to include a Wi-Fi repeater to get the range you’re looking for.

The Repeater
If your signal isn’t extending as far as you’d like, a repeater (or extender) can be used to extend the wireless signal to reach a larger area. This way, the signal will reach any area you need it to reach. A Wi-Fi repeater contains two wireless routers. One of them picks up the wireless signal coming off of your network’s central router, while the other picks up the signal and transmits it in much the same way as your network’s central router. Thankfully, the wireless repeater only needs to be in a location within the broadcasting range of the central router. Just plug it into an average outlet and you’re good to go.

Security
Security is another important part of your business’ wireless network that requires you to think about it during the setup phase. The router doesn’t necessarily have to be hard to set up, though. First, make sure you have WPA2 encryption turned on. Some models don’t default to this and instead use the ineffective Wireless Equivalent Privacy (WEP) encryption that can be broken through easily enough. With WPA2, you’ll be much more secure.

Next, you want to name your wireless network to something that can help you identify it, as well as assign a complex password to defend it. This ensures that only those who need the network for work will be logging onto it, and that they will know which network belongs to your organization if multiple are available. Once you’ve finished with this task, you want to enable the router’s firewall. Doing this provides an additional layer of protection against potential threats.

One more thing: be sure to change the admin’s password on the actual router, as most default passwords can simply be looked up online.

For more information on how to optimize the use you get out of your business’ wireless connection, reach out to us at (604) 513-9428.

Your Main Hospital Wireless Network Needs to be Locked Down

First of all, your main office Wi-Fi cannot be used for guest access. The same network that your computers, tablets, laptops, and other equipment run on needs to be completely segregated from the rest of the traffic and secure. This might be pretty obvious for most healthcare professionals, especially those who have an understanding of HIPAA compliance, but it’s worth mentioning because it poses such a huge security risk (and breaks compliance).

Your guest network allows anyone to log in, which means a malicious person could log into it, or an honest person who has a compromised device. Both scenarios can result in serious problems if sensitive health data is accessible.

You need to ensure that your internal network is properly locked down, and that the password is never given out publicly, and is regularly updated. We can audit your existing network to look for vulnerabilities and shortcomings, and help you meet compliance standards—just reach out.

Guest Networks Don’t Necessarily Mean New Hardware

As long as the routers and access points you already have are capable, you usually don’t need to purchase additional hardware in order to establish a separate Wi-Fi network for guests. This is a huge perk—not only are you obviously not having to purchase new equipment, but you don’t need to worry about the installation of additional hardware. Of course, if your network is older, your requirements might be a little different.

One thing to think about, is how much bandwidth your existing wireless network allows. Most modern access points can be split so bandwidth usage is segregated between staff and visitors. You’ll want to make sure that the network can handle guest traffic without interfering with internal operations. You don’t want a visitor in your waiting room streaming Netflix to prevent your front desk from being able to print or access records.

It’s important to establish restrictions—not just deciding what a guest can see or do on the network, but how much bandwidth they are allocated.

Even Guests Require Policies

You don’t want to simply deploy a free-for-all network for your patients to access without setting some ground rules. You should require users to agree to terms of service, and you should definitely be able to monitor logs to detect any fraudulent activity. Depending on your practice, you may consider setting time restrictions so unauthorized users can’t access the network when your facilities are closed. We can also restrict access to certain locations to prevent access from outside your facilities.

Deploying a guest network doesn’t have to be extremely expensive, but it does require a lot more than simply enabling a feature on your wireless router. If you’d like help, we can start with a network audit and review your existing network, and help you establish the security and best practices you need to keep your visitors and patients safe and happy.

Give us a call at (604) 513-9428 to get the process started.

What Do You Expect from Your Wi-Fi?
Many businesses have a tendency to either deal with their Wi-Fi as-is or will haphazardly add new networking components to their infrastructure as needed. Neither of these approaches is ideal, especially in light of the fact that you’ll need your Internet connections to be reliable as you grow your network.

A much better alternative is to design your Wi-Fi network keeping a few additional factors in mind, including your office’s particular setup and any future growth plans you may have. This way, you will not only create a network that works for your current needs but is also flexible enough to shift and adapt as your business does. Whether you’re first designing your office’s floor plan or taking another look at its setup, the key is to go about it from a strategy-first perspective.

The Process
Your first order of business is to determine where the demand for a signal will be the greatest. After all, if you have a group of employees reliant on their wireless connectivity huddled together in one area of the office, you aren’t going to want to place your equipment in a way that creates a dead zone there. This will help you to identify obstacles and inform you of where you may want to consider placing additional routers to make up for their effects.

Once your Wi-Fi has been set up and your employees are settled, you should still be collecting performance data and listening to the input that employees have about their connections. Remember, wireless is still an evolving technology, so as it develops it is likely that you will need to adjust your strategy to accommodate it.

Long story short, you’ll probably need to make this an ongoing process to ensure that your Internet is as usable as possible for everyone in the office.

The professionals at Coleman Technologies are also here to assist you with any of your technology needs. If you need help with your business’ IT solutions, give us a call at (604) 513-9428.