Coleman Technologies Blog

Funerals are never to be taken lightly, which makes it all the worse that there are people out there willing to use these events to scam those in grief. Recently, Facebook has seen many groups that supposedly offer links to streamed funerals in exchange for credit card data, with different events being added more recently.

Unexpected downtime can wreak havoc on businesses large and small, which is especially bad when so many paths lead to it. Let’s explore some of downtime’s causes, and equally importantly, how it can be avoided.

If your business is looking to cut costs, one area to focus on is printing. While paper documents have traditionally played a significant role in business operations, they can consume a lot of office space and are challenging to manage efficiently. Let’s explore how you can reduce your printing expenses and streamline your document management processes.

A successful business thrives on building beneficial relationships, which generates a lot of data and contracts that need to be efficiently shared and stored. While this might seem straightforward, leveraging today’s technology can significantly cut down on filing costs and enhance file-sharing efficiency. Let’s explore how.

Data is at the heart of all successful modern businesses. The information you collect and store can help you make better decisions, plan better strategies, and gain a competitive advantage. Let’s look at how your raw data can be refined into more meaningful insights through the use of business analytics tools.

As a small business, we’re sure you want to improve your profit margin so that you can offer more exciting and innovative services or products. One way that many businesses bleed capital is through their IT expenses. While it might make sense on paper to address technology challenges only when they present themselves, the truth is the exact opposite.

Information technology—IT—is a necessity for the vast majority of modern businesses to function. For the sake of these businesses and their operations, it pays to optimize this IT by any means available.

Let’s go over the benefits that a relationship with a managed service provider gives businesses, particularly regarding the overall efficiency these businesses see as a result.

What is art? It’s not an easy question to answer, especially with new techniques and mediums being developed all the time. By definition, art can be basically summed up as the creative expression of an individual through some medium.

For Japanese artist Tatsuo Horiuchi, that medium is one that is familiar to those in and out of the art world.

Businesses need money to operate and sometimes it can be awfully difficult to find enough financial wiggle room to do the things that you want to do after all the bills are paid. Finding the right technology can help. By building a more efficient business, tasks take fewer resources to accomplish and that provides opportunities such as better revenue generation or the ability to reallocate certain resources to better fit your organization’s immediate goals. Let’s take a look at some tech that can help achieve this goal.

As we’re in the midst of Q3 of 2023, common wisdom says that now is about the time that small businesses should be planning their budgets for the next fiscal year. As such, if you haven’t already done so, it’s time to give managed IT services some serious consideration.

If you are on the purchasing end of software, you know it can be pretty expensive and it can cost just as much or more to maintain over its lifecycle. You know what is more expensive? Not having a plan for either thing. This month, we thought we would discuss some topics that can help you not waste money on technology. 

Your decisions with capital will bleed into every part of your organization, so it’s crucial that you are able to determine the difference between capital expenses and operational expenses. When you know what each of these accomplish, you can do more with the same amount of capital.

When times get tough, businesses are pretty quick to start cutting costs wherever they can…and frequently, the business’ IT is the first thing to hit the chopping block.

While we contend that IT is the last thing you want to cut back on when times are tough, you may not have a choice. Therefore, we wanted to take a few moments to explore how you can resist some of these cuts—and if not, what you need to prioritize.

There is a scam going around that convinces organizations to pay for their Google Business Profile, and if you paid for this free service, you’ve fallen for the trick. Google is taking legal action against the scammers who have dragged their name through the mud, using Google’s notoriety to defraud businesses who just want to look competitive.

Sad to say, but for the foreseeable future, cost control is going to be the number one priority for almost every business. With the impacts of the COVID-19 pandemic still lingering, and revenue streams interrupted, many businesses are still being extremely cautious with their capital. One place where most businesses can cut back is on printing. Let’s discuss how to cut your organization’s printing costs. 

The Cost-Per-Page Metric Is Crucial to Identify

Printing costs are typically tied up in ink/toner. That’s not the only cost, but unless you are using premium paper to print out sales and marketing reports or the company newsletter, it is the major one. For color printers, it’s an even larger expense since you typically need multiple toner cartridges to get the desired effect. This is why knowing what your organization is paying per page to print is so crucial. It’s a pretty straightforward equation.

Video Conferencing

Video conferencing tools were useful before the COVID-19 pandemic caused the implementation of stay-at-home orders. Now, it is a tool that everyone uses to catch up with people in all types of situations. For the business, it is a huge benefit to be able to meet from anywhere at the click of a button. Since commercial-grade video conferencing solutions need a little more than your individual-license ones, it is important to find one with the features a business needs. They include:

• Screen sharing
• Instant messaging and group chat features
• HD Video
• Recording
• Multiple-webcam options
• Encrypted file sharing

Let’s go over some of the ways that an MSP can help reduce your support costs, while still providing better support than the alternative.

Where Support Costs Build Up

Take a moment and consider why technology costs tend to rise so rapidly once an issue is discovered.

• The technology itself could be expensive to repair or replace.
• The repair fee will likely include fees and travel costs in addition to the cost of the service itself.
• The repair is likely only focused on fixing the immediate problem, without considering if it will recur or if the fix itself will cause further problems down the road, leading to repeat visits.
• If an issue does happen, you have to call in the technician for them to come and actually fix the problem. This all takes a lot of time, before the repair even takes place, which itself can take a large amount of billable time as well. So, in addition to paying for the travel time for the tech to get there and the time they spend solving the issue, you are also incurring costs through missed productivity.
• It is next to impossible to predict these kinds of expenses when trying to budget out your year, as you can never know when you may be surprised. If you set aside too little, you could drain your budget long before you planned.

Here, we’ll go over a few topics that your BYOD rules need to address.

Password Practices and Other Security

It’s hardly a secret that some people utilize lax passwords - especially on their personal devices, where there isn’t an IT department establishing policies to help ensure password strength. According to Pew Research Center, 28 percent of smartphone owners don’t use a screen lock. Obviously, this isn’t something that can be allowed in the business setting.

So, if your employees are going to use their personal devices to access business resources, you need to have a policy that their devices are set to lock after a certain period of inactivity, and require some form of authentication to unlock. Furthermore, the device should further lock down if an incorrect authentication code is input so many times.

Your policy should also include any required security solutions you plan to utilize as part of your mobile monitoring and management toolset. All devices should have antivirus installed, along with mobile device management and unified endpoint management solutions.

Provisioning and Network Security

Provisioning a personal device that is going to be used for company work helps to ensure a few things. Not only does it help to make sure that productivity applications are configured properly, it also helps to boost your security. Furthermore, your network needs to allow your employees’ devices to access the business network - not just a guest network you have set up. Of course, there should be procedures and safeguards in place to ensure that this is done securely.

Tracking, Remote Access, and Data Wiping

Accidents happen, and devices can be lost - and sometimes, stolen. Furthermore, any device that is attached to a company network and has accessed illegal content could possibly leave the company liable - especially if this content was accessed via the company network. Your IT team should have the capability to monitor what websites and content each device included in a BYOD strategy has accessed, as well as to remotely access these devices to help ensure their security should they wind up missing. It also helps if they can implement updates to work solutions and security measures.

If worse comes to worse, it is beneficial to be able to delete all of a device’s data remotely - that way, even if it is stolen, your data won’t be at risk for as long. This also comes in handy if an employee is ever to leave your employ and you want to make sure they no longer have your data (or access to it).

BYOD can offer significant benefits to any organization. To learn more about putting a policy in place at your business, give Coleman Technologies a call at (604) 513-9428.

Business Printing

In the past, businesses greatly relied on the use of their printers, but it really can’t be said that this use is particularly monitored, even now. As a matter of fact, a survey conducted by Buyer’s Laboratory suggests that a full 90 percent of companies (yes, nine-zero) don’t keep track of their printing costs - a number that can regularly add up to over five percent of a business’ total revenue. If this seems high, take a moment to consider the different expenses that contribute to this total.

Naturally, you have to consider the resources you need in order to use a printer. You need the requisite paper and ink, but not many people would think to include the electrical costs of keeping the printer in operation. You also need to take the time (about 15 percent of it) that your IT department spends dealing with printer-related issues and the 23 percent of help desk calls that are made in regard to these issues.

This all impacts your operational budget, and there’s a chance that you weren't even aware of it.

What Can Be Done?

For starters, you need to begin tracking your printing costs, as it will be beneficial to find out how much of your budget is potentially being eaten away by unneeded spending there. Secondly, you should implement a print management solution to make it easier to continue this tracking in the future.

In order to really get the most out of your print management solution, you should have a strategy that allows you to do so. By granting you with greater insights into your printing, you can figure out ways to minimize or eliminate excessive costs, without negatively impacting the accessibility of printed materials.

When considering your options for a print management platform, we recommend that you look for the following features:

• Comprehensive Assessments - As we said, many organizations don’t use any tools to keep track of their printing costs. This tool in particular will give you a better idea of how much is being printed, where it is being printed from, and when your devices are due for maintenance.
• Print Management - A print management platform can provide you with precise controls over how your printers can be used.
• Paper-to-Digital Conversions - By transferring your printed resources into digital ones, you can evaluate the value that they provide when printed and better optimize your printing costs.
• Better Security - It stands to reason that your data security can improve when you have more control over this data. Hard copies inherently mean that you have less control, and a greater risk of a security issue.
• Tracking Capabilities - By tracking how much is being printed, you can help optimize your costs through implementing certain controls, like user limitations on how much can be printed in a set amount of time.
• Setting Print Policies - You can set up resource-saving policies like enforcing double-sided printing and establishing print quotas to prevent users from abusing the office printer.

If your business’ documents are resulting in excessive costs, reach out to our IT experts today! Coleman Technologies can help you keep your printing under control. Call (604) 513-9428 to learn more.