Coleman Technologies Blog

Any data you collect, you must protect. You might not think your business is big enough (or noteworthy enough) to be targeted by hackers, but the truth is, those are the reasons you are a target. It is estimated that by 2020, more than 24 billion devices will be connected to the Internet, so it is imperative that you follow simple, yet crucial, steps to ensure your data and information are kept safe.

Here are some variables you--and the other people on your network--need to be aware of. 

Phishing

Phishing attacks are some of the most prevalent attacks being made in 2019. Basically, users will send you an email that seems to be from a user the recipient might know. If a user interacts with that email by clicking on a link or downloading an attachment, the phishing scam is a success. A successful phishing scam is a huge problem for your business. 

You will want to train your staff on how to spot and avoid phishing attacks. Phishing attacks have been developed to be subtle and admittedly easy to miss. There are, however, several tell-tale signs that an email is legitimate. Hackers know that the weakest link in any business or organization is the employees. Do your employees know how to recognize an out of place email? It is crucial that you take the time to train your employees the art of phishing identification. 

Secure Passwords

Passwords are the standard in which most people use to keep files secure and to authenticate access to devices, platforms, programs, etc. Understanding what makes a strong password can go a long way toward securing your IT resources. Some best practices include:

• Creating strong, unique passphrases
• Changing passwords frequently
• Using Upper and Lowercase letters, numbers, and symbols

Multi-factor Authentication 

Multi-factor authentication, often rolled out as two-factor authentication, puts an additional step between you, and potential threats to your network or data. You use a password to unlock a 2FA/MFA platform that requires you to get a randomly-generated code from a third-party device to gain access. Since you need a third-party device/account to open the application, account, or device protected by 2FA/MFA, that account is more than twice as secure. 

Applications and Software Updates

In order to say ahead of security attacks, the software you use cannot have vulnerabilities. As a result, patching and updating software is essential to comprehensive security. If you are going to remain secure you will want to be sure to stay up-to-date on your updates. 

How Do I Know If My Systems are Safe?

So, you want to know if you are safe from a cyberattack? To put it lightly: nobody is. By associating security preparedness with cybersecurity and routinely taking proactive, preventative measures to enhance your security position, you reduce the chance that your organization will have to suffer from downtime, data loss, and reputation damage that a data breach would bring your company.

If you would like more tips; or, if you would like to talk to one of our experts about network security, call us today at (604) 513-9428.

You may be one of those small or medium-sized business owners that believe that anything labeled “enterprise” is overkill for your business. This may be true in some other cases, but when you start talking about data backup solutions, enterprise is a good thing. To protect your data--and effectively your business--you need a solution that will handle all the data you need to backup while keeping that data available for restore at the drop of a hat. If you don’t have this, any situation that could separate you from your data could seriously negatively affect your business’ ability to deal with adverse situations.  

The Problems That Are Solved With BDR

The main problem the BDR immediately solves is the one that is caused when your business depends on its data. If that data somehow gets altered, corrupted, or destroyed, having copies of it will keep your business in the game. A BDR can also keep lengthy periods of downtime to a minimum. Some of the options the modern BDR presents include:

• Frequent data backup (as low as every 15 minutes) 
• Onsite and offsite copies of data 
• Fast restoration to reduce downtime
• Archiving and other server-level functions
• Bare-metal restores for drive-to-drive data migration

With our experienced staff behind your BDR, you get the strong continuity, efficient restore speed, offsite cloud storage, and the ease of implementation that allows for backups to start almost immediately. To learn how our BDR can help you protect your business reach out today at (604) 513-9428.

Operational Mobility

For decades, a business was synonymous with the physical address where its offices/storefront/plant were. Your workers come to your business to access workplace resources and do their work at the business. For many businesses this is the way that you still do things (and there is nothing wrong with doing it this way), but there are several options today that were not available in the past that push operations outside the confines of your place of business. 

Today, businesses are working at higher speeds thanks in large part to mobility. For example. instead of having to call in an order, customers utilize web interfaces and mobile apps to order the goods and services they need. This allows companies to automate large parts of their customer service and product ordering processes, cutting payroll costs, inefficiencies, and mistakes. 

Additionally, operational mobility allows companies to track nearly everything. This includes the efficiency and effectiveness of the jobs being undertaken, the procurement of resources, and the billing cycle. The tools that allow companies to accomplish this are traditionally powered by preconfigured automated tools, or these days, the Internet of Things. The cost shift, coupled with the cost savings, can be passed onto the consumer/vendor, who in turn will be more apt to utilize and refer your product.

Staff Mobility

Staff mobility can mean one of two things, but they are both important. Staff mobility describes the ability for people to work where they are, or outside the organization. With tools such as cloud computing and Virtual Private Networks, it is now possible for any worker that needs access to centralized resources while they are outside of the workplace to have complete and unimpeded access to those resources, without complicating or compromising security.

The other meaning of mobility is the process of managing people and their roles in the company. With the implementation of strategic tools like management software, businesses can determine the variables they prioritize into key performance indicators (KPIs). Using these metrics, management decisions are more often based on merit. Putting better people in situations where they can thrive makes your business better. 

If you’d like to talk to one of our IT professionals about increased mobility, call us today at (604) 513-9428.

Almost every industry has some form of office setup. Manufacturers, retail, and service delivery all need their offices to handle the procedural aspects of the business. Some people work from a home office that’s just a laptop computer, while others have multiple floors of a high-rise dedicated to office workers. It’s not an overstatement to say that the office is where a majority of western workers work. The office is where productivity happens. 

This is all made possible through the use of technology. The modern office features all types of technology. From servers to workstations to networking equipment, peripherals, security and signage, and much, much more. With the deployment of all this technology, there needs to be some coordination with the way it is integrated, and with the way a company’s human resources utilize it. 

This is especially true now that:

1. Margins are lower due to rising costs.
2. Data is fueling organizational decision making.
3. Threats to data security continue to rise.

In these three variables, you can find a lot about how organizations are utilizing IT. 

Shrinking Margins

Things cost more today, that can’t be denied. For the business, this creates some tough situations. One way that a business can keep these shrinking profit margins from ruining their business is by leveraging customized IT solutions designed to transfer cost. Some examples of these technologies include:

• Cloud computing - Small business use of cloud computing is up substantially and for good reason. With the cloud, your business can get infrastructure, utilities, and storage through service providers. This means that you only pay for the computing your organization needs, with a built-in benefit of being able to access the data, applications, and virtualized hardware anywhere you have an Internet connection. The scalability provides financial and operational flexibility. 
• Remote Monitoring and Management - As a core part of our managed IT services platform, remote monitoring and management provides several ways that your business can save money. Firstly, you transfer your costs. Hiring an internal IT staff is extraordinarily expensive. With managed IT services, you outsource your management to the managed service provider. This shift provides thorough around-the-clock monitoring and regular maintenance of your entire network and infrastructure. Another way it saves money is by being proactive. Since the managed services provider is constantly managing and maintaining your network and infrastructure, you will experience fewer critical errors and much less downtime, saving thousands of dollars over the course of your agreement. 

Influential Data

Every action your business makes and every interaction it has with vendors, customers, and prospects can be tracked. This data can be used to help businesses see what works and which of those actions are more cost effective for the business to implement as process. In order to integrate this kind of analysis for your business, you first need to understand what data you need to use in order to get the information and what technologies you may need to make your data analytics efforts work effectively. 

• Data Warehousing - Chances are, the way your company’s IT network is currently structured won’t provide you with the type of full-business analysis needed to analyze data properly. If you have parts of your functional business’ data that isn’t included in your analysis tools it severely limits the effectiveness of your results. In order to get the results that represent your entire business, you will need to set up a repository for your data that allows for comprehensive analysis. A data warehouse structures data in a way where each process is represented, yet structured in a way that makes business analytics and business intelligence programs possible and effective. 
• Microsoft Office 365 - If you go through the effort to ensure that all the data you need to completely analyze your business is in one space, you will want to ensure that your data analysis tools will do the job. There are several business analysis tools on the market, but one that you should consider is Microsoft Excel. Excel actually has a lot of good decision-making tools that can be used to analyze your data effectively. Excel is obviously a part of the Microsoft Office 365 cloud-hosted productivity suite, a title Coleman Technologies is proud to offer. 

Security Threats

The threats that the modern business has to deal with from outside their computing network puts strain on the users inside their computer network. An organization’s IT administrator typically sets the tone by developing a plan for the business to maintain data and network security, but those efforts can be undermined at any time if the business’ staff isn’t trained in how to confront situations that are coming from outside the network designed to undermine the security platforms that have been deployed. Here are two tools that Coleman Technologies can offer to help you thwart threats:

• Patch Management - Every business utilizes a fair amount of software. If that software isn’t patched regularly, it may not have the most updated features, or it may have vulnerabilities that puts your whole computing network in jeopardy. Coleman Technologies has a patch management service that ensures that all of your business' software is updated regularly.
• Cybersecurity Training - These days, the encryption used in many of your network security tools is so strong that hackers have absolutely no chance to get into your network...unless someone lets them in. In a response to the huge uptick in social engineering attacks aimed at getting individuals to provide unauthorized access, companies are now starting to provide cybersecurity awareness training to their staff. The more people who are aware of the threats and the methods in which hackers are now attempting to gain access to credentials, the more secure your business’ network is. 

The modern office has a lot of places that technology potentially fits. If your business can use any of these solutions to improve the look of your bottom line, call Coleman Technologies today at (604) 513-9428.  

Explaining Azure (and the Cloud in General)

Azure is like other cloud computing platforms in that you can host applications and data in an online environment. This has several advantages over hosting on-premises hardware, such as lower chances of downtime, less equipment maintenance, and extremely low odds of device theft. In fact, many organizations that can’t afford to hire in-house IT workers can leverage the expertise of cloud providers to take advantage of the same services as organizations that have much bigger budgets, effectively giving the little guy more competing power.

Another big benefit of using cloud solutions like Azure is that they are scalable to suit the needs of your business. Let’s say you hire ten new employees who all need to be connected to your infrastructure; this might be a daunting task, but if all of the resources are available in the cloud, it instead becomes a convenience. You don’t need to waste time running cables and hooking up workstations to your server infrastructure. All you need to do is create accounts for them.

Before implementing any sort of cloud solution, you want to first assess your options. If you’re new to this type of solution, or you want to have your options explained to you by a professional, we always suggest working with a managed IT provider, who can consult your business on the best cloud-based solutions for your organization. Of course, depending on the needs, you might find that a different type of cloud solution will better suit your organization.

Coleman Technologies can help you determine the best path forward for cloud-based services at your organization. To learn more, reach out to us at (604) 513-9428.