Coleman Technologies Blog

Well, no matter what your budget is, we know that there is one solution for your business that is extremely valuable, that being remote monitoring and management. This solution manages to skirt the issues related to acquiring IT assistance by utilizing remote support. In general, managed IT can bypass the issues that most small businesses experience with budgeting for technology maintenance and support. If you move in the direction of a remote monitoring, maintenance, and management solution, you might find that your business can save money and make great strides toward increasing your bottom line.

Remote Monitoring

Businesses need someone to monitor their networks for signs of problems associated with bottlenecking and other inefficiencies, as well as security threats that need to be addressed. Remote monitoring gives your service provider the ability to do this without an on-site visit, meaning that they aren’t in your office to distract your workers or pull them away from work. They can simply perform their tasks quietly and behind the scenes. Proper use of remote monitoring can give your employees the ability to address issues before they become major problems.

Remote Maintenance

Waiting for technicians to arrive and resolve issues is a waste of time and resources, as, while you’re waiting for them to make their way to your office, you’re experiencing wasteful and expensive downtime that could be prevented with remote assistance. Remote maintenance provides a more dynamic, responsive, and cost-effective way to get the help you need, as needed.

Remote Management

Configuring systems can be challenging, and while certain aspects of it might require the occasional on-site visit, many solutions these days can be configured remotely. With the right settings and technology solutions in your office, our technicians can remote into your infrastructure and make adjustments as needed, all without waiting for someone to arrive at your doorstep (and paying them for the travel costs).

Coleman Technologies can be your go-to provider for remote assistance, support, management, maintenance, you name it. To learn more, reach out to us at (604) 513-9428.

The IoT is growing rapidly. So rapidly in fact, it is becoming difficult to get a read on the accepted number of Internet-connected devices. In fact, companies more frequently print forecasts rather than reality, because there is no way to know how many actual devices there are connected to the Internet, but by most tallies the number is in the ballpark of 20 billion and growing rapidly. What does this mean for us? So much. Today, we’re going to take a look at the IoT and try and forecast how it will change the way we do things by 2025.

First Considerations

The first thing you should know is that this massive IoT rollout is not going to make the Internet any less important. Despite its renouncement as a utility (in merely a political move), the Internet can be thought of very much like electricity was toward the beginning of the 20th century when the technology had been established and its use was just beginning to fuel a market of goods designed to use electricity. The Internet today is still coming online in places all around the world, but there remain large chunks of land where it is not yet available (in some of these places electricity isn’t). As the ubiquity of high-speed Internet comes to fruition, the world will be confronted with a new reality, where technology is altering humanity in ways you wouldn’t even imagine. 

Of course, this won’t happen in six years, but it needs to be said that the exponential growth of IoT from a few million devices in 2006 to more than 20 billion two decades later is going to affect the way people live. It’s not just a matter of the technology being there, it is the function of that tech that changes things. In this case, many of the products that people have been using for decades (and in some cases centuries) are being manufactured with the capability of connecting to wireless networks. Most of them have corresponding software that provides a new cache of functions. As time goes on, and devices get smarter, whole parts of a person’s routine will be automated. Like I said, IoT is altering humanity.

Explaining “Things”

When people think of the Internet of Things, they inevitably think about the gadgets that have limited functions or their wearable technology (smartwatches). They may not consider that “things” include almost anything. There are literally Internet-connected things that help humans control their gardens, their car, their livestock, and even their health. It’s getting to the point where anything that could be connected to the Internet, is. There are those calling this a “mega trend”, but don’t be surprised if it’s simply just the new normal. 

With so many things connected to networks, the networks need to be bigger, stronger, and more resilient. As a result, more consideration needs to be taken to the makeup of the networks and the underlying hardware. This can become a major issue for the rapidly expanding business, so taking heed about the growth of IoT devices that are currently and potentially going to be on your business’ network going forward is a good strategy. 

By the Numbers

With this seemingly inevitable IoT boom happening as we speak, there are some seriously impressive statistical growth being projected. Some of the most staggering projections of the IoT market in the next few years include:

• There will be over 21 billion IoT devices connected to the Internet
• IoT devices will generate nearly 80 zettabytes of data
• IoT will become an even bigger draw for cybercriminals
• Driverless transportation of people and goods will increase rapidly
• Whole cities will be “smart”
• Router technology will improve to feature new tools to boost network security
• 5G Networks will exponentially increase IoT growth
• IoT ubiquity will create new privacy/security concerns
• Governments will build and pass more regulations concerning privacy/security of data
• Industrial IoT market will grow to a whopping $920 billion per year
• Total IoT markets to grow past $1.5 trillion per year

If these numbers are any indication, the IoT looks to be one of the biggest vertical markets in the world before long. This will have major effects on business in the coming years. Some of the most marked ways this shift will be seen are in:

Productivity

With increased knowledge provided by IoT tracking every part of the business, making processes more efficient is much simpler. In fact, some estimates say that businesses stand to gain upwards of 20 percent from the integration of IoT into their processes. What may be surprising is that most of this number is found on the consumer end of things. Better understanding of the people that purchase goods and services from a company, can help that organization market themselves more effectively, potentially saving a load of capital.

Remote Workforce

The growth in IoT will have a massive amount of value for businesses that want to expand their workforces outside the confines of a brick and mortar building. Since the IoT allows employees to connect to work remotely, workers are more apt to be happier and more productive.

Data Sharing

The exchange of data has been a growing part of doing business for some time, but with more IoT your business’ data sharing capabilities get smarter over time. Smarter devices mean that customers, employees, vendors, and management are able to access relevant information quickly without having to sort through other data, improving most of the business’ ability to provide value.

Significant Improvement to a Supply Chain;

For manufacturers and distributors who largely can’t support a remote workforce, it creates efficiency by improving the supply chain management. As every part of the process is reported by IoT devices, the central software will give employees a view of a business they’ve never seen before, making production and distribution more efficient, and ultimately, more effective.

It’s not an overstatement to say that the IoT will change the world over the next six years. Is your business implementing any IoT devices or systems to help you be more efficient, control costs, or simply be more effective? Reach out to our IT professionals to talk about IoT fits into your business today at (604) 513-9428.

The future of your business depends on how you respond to these End of Support dates. In fact, along with Windows 7, solutions like Windows Server 2008 R2 will also lose support, putting businesses that haven’t updated their infrastructure in a while in a precarious place. Believe us when we say that you are potentially underestimating the process of implementing new software solutions for your business in the face of these End of Support dates.

What Does End of Support Mean?

You may receive messages on your device asking you to install updates. While it might almost always be an inconvenient time to make sure this happens, the fact that they won’t be there in the future should scare you. These updates are meant to help you dodge issues that could become larger problems in the future, meaning that if an End of Support event is upcoming, you’ll want to prioritize upgrading away from unsupported software.

Why is this an Issue?

Security updates are important, but so are the patches that resolve everything from minor operational issues to major security flaws and vulnerabilities. Hackers take advantage of everything they can find to create trouble for your business, and it’s likely that after the End of Support date, the number of threats will only multiply. It’s best to prevent these security issues from becoming major disasters by ensuring your updates are applied as they are released.

By taking preventative action now, you can save your business countless amounts of time and resources. Furthermore, wouldn’t it be nice if you had technology from this decade? We assure you that the update to a more recent operating system will be much welcomed after the fact, no matter how difficult the implementation process winds up being.

Coleman Technologies can help your business ensure that it upgrades away from outdated software in a timely manner. To learn more about this process and your options, reach out to us at (604) 513-9428.

Voice over IP is a service that utilizes something that you already pay for to eliminate the costs of telephone providers from your budget. VoIP uses your internet connection to make and receive calls, so in a way your business is saving money and consolidating its infrastructure.  VoIP is also customizable to make sure that it suits the specific needs of your business. Here are some of the major benefits that you can expect to reap from utilizing a VoIP solution.

Cost Savings

Telephone providers tend to bundle services together as a way to increase billing and increase usage of services. You might get your telephone service from a local provider that also bundles cable channels and other services you have no interest in. To avoid this, you can use an Internet provider for your phone service to consolidate costs and make managing your infrastructure easier.

Scalability to Suit Your Organization

New employees in your office always create a certain sense of excitement, but they also mean that you’re investing time and resources into accommodating them with services, including giving them a phone terminal and extension. Now, you may remember running cables and reorganizing your business to make this happen, but with VoIP, it’s as easy as creating an account and giving them a handset or headphones. It certainly makes implementing a telephone more flexible.

More Features and Dynamic Services

VoIP is a very dynamic communication solution, giving you access to multiple services like messaging, voice chat, conference calling, and so much more, all to supplement your voice chat system and give you a ton of control over your services.

Coleman Technologies can help you implement the best VoIP solution on the market. To learn more, reach out to us at (604) 513-9428.

So why not make sure they have the technical support they need?

We’ve seen this all too many times. An end user is constantly running into an issue on their computer that interrupts their day and prevents them from accomplishing a task in a timely manner. Maybe they are trying to get a proposal or presentation finished, or push out a marketing campaign.

Either way, perhaps your employee feels that his/her performance on a certain project will help them achieve a bonus or raise or commission. Maybe they just want to perform well. You can’t knock that kind of attitude, right?

Unfortunately, there’s this computer issue. It’s getting in their way. They aren’t running on all cylinders because they are always having to reboot or they can’t open the software they need, or something just isn’t working right. Whatever it is, they need help.

In some cases, they might go to a coworker and seek help. They might contact a manager. They might go directly to you. Everyone has their own work to do, and even if this person’s tasks are important, solving their computer issue might not be a top priority.

Depending on how you handle your IT, you might know that in order to get their issue looked at, you need to call your IT provider, get walked through the issue, approve a remote session or on-site visit, authorize a quote, etc. That’s a lot to distract you from what YOU were working on.

What we end up with is an employee who’s frustrated because they can’t perform well. It reduces morale and it could belittle their position within the company. They can’t work effectively and their project or task can take longer than it normally would. It’s a lose-lose situation.

Grant Your Staff Access to the Helpdesk

Now imagine the scenario like this: the user runs into an issue. They know that they don’t need to go to you for IT issues. They know that they can just pick up the phone or email in a ticket describing their problem and it gets handled.

In many cases, they could put in a ticket mid-morning and have it resolved by the time they are back from lunch. For more severe issues with a greater impact on operations, it could be solved even faster.

If your employees are empowered to report issues and get help, they feel more appreciated and more in control over their own work. If they need to get approval or be told that the issue is too minor to pay for a support call, it demeans their perception of their position.

That’s why we encourage our clients to let their staff access our help desk. For many common issues, it can fall under your managed agreement, and the business owner can be hands-off for the minor issues and support questions that would normally bog you down.

It’s time to give your staff the freedom to get support. It will save you time, and increase their productivity. Want to learn how we do it? Give us a call at (604) 513-9428.